FAQs

The order has been paid. When is my wallet going to be recharged?

The transfer of funds to your wallet is performed almost immediately. If it did not happen (within 20 minutes), check the status of your application in section “Exchange transactions” of your account. If there are no errors, please, contact the support service in the section “Online assistance”.

Is it possible to cancel an application?

A completed application is nonreversible. That means that by this application your funds are nonrefundable. If the application is paid but not completed, you have a possibility to return your money (less transfer commission fees charged) by e-mailing the support service from section “Online assistance”

Is it possible to pay directly from the wallet?

Absolutely not. You can do it only through the application on the website. Direct payments will be returned less transfer commission fees charged What are the commission fees? The commission fees are already included into the exchange and are reflected on the step of creating an application, as well as fees for transfer of payment system.

I entered the wrong wallet number for receiving funds. What should I do?

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case, the payment will not be received. Thus, you have to contact us [email protected], and we are going to return you the payment less transfer commission fees charged

订单已付款。我的钱包什么时候充值？

将资金转移到您的钱包几乎是立即执行的。如果没有发生（在20分钟内），请在您的帐户的“Exchange transactions”部分检查您的应用程序的状态。如果没有错误，请联系“在线帮助”部分中的支持服务。

可以取消申请吗？

已完成的申请是不可撤销的。这意味着通过此申请，您的资金是不可退还的。如果申请已付款但尚未完成，您可以通过发送电子邮件至“在线援助”部分的支持服务来退还您的钱（减去收取的转账佣金）

可以直接用钱包付款吗？

不能。你只能通过网站上的应用程序来完成。直接付款将被退还减去收取的转账佣金。佣金是多少？佣金已经包含在交易所中，并反映在创建应用程序的步骤中，以及支付系统转移的费用。

我输入了错误的接收资金的钱包号码。我该怎么办？

很遗憾，您无法取消已确认的付款。如果钱包号码不正确，在这种情况下，将不会收到付款。因此，您必须联系我们[email protected]，我们将退还您减去收取的转账佣金后的款项